Shipping & Returns
Have a question about shipping, returns, or your order? Give us a call at 406-961-8688. We are happy to help.
Return Policy
Because our ropes and lines are made to order, they are generally not returnable or refundable.
Please double-check the size, length, color, quantity, and other order details before placing your order. If you are unsure about what you need, contact us before ordering and we will be glad to help.
Incorrect or Defective Items
If we make an error with your order or you receive an incorrect or defective item, please contact us as soon as possible.
Hot Boat Ropes will cover reasonable return shipping costs within 30 days of the original order when the return is due to our error.
Examples may include:
-
An incorrect item was shipped
-
The wrong size or length was produced
-
The product arrived with a manufacturing defect
-
Another order error occurred on our part
Color Samples
Actual rope colors may vary slightly from what you see on a computer, tablet, or phone screen.
A difference in color shade from what you expected is not considered a product defect.
If matching a specific color is important, please contact us before ordering. We are happy to provide rope color samples upon request.
Refund Processing
When a refund is approved, you can generally expect to receive it within 1 to 2 weeks after you drop off the return package with the shipping carrier.
Processing time may include:
-
Approximately 2 to 7 business days for the return shipment to reach us
-
Approximately 1 to 2 business days for us to inspect and process the return
-
Approximately 3 to 5 business days for your bank or credit card company to process the refund
In many cases, refunds are completed sooner.
Shipping
Some Hot Boat Ropes products may qualify for free shipping.
For orders that do not qualify for free shipping, the applicable flat-rate shipping charge will be displayed during checkout.
Shipping and delivery estimates are based on product availability, production time, destination, and the shipping method selected.
Because many of our ropes and lines are made to order, please allow time for your product to be manufactured before it ships.
Once your order has shipped, delivery times are determined by the shipping carrier and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.
Questions?
If you have any questions about your order, shipping, product selection, or our return policy, please call us at: 406-961-8688
We would rather help you get the order right before it is made than have you end up with a rope that does not fit your needs.